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Collecting payment

This article explains how to collect a payment (deposit or full payment) from a customer in person, on the phone and with a payable invoice.

Once you create a job/quote, you can collect a payment (deposit or full payment) in a number of ways:

USING A CREDIT CARD:

  1. Use an existing card number on file

  2. Use tap, insert or swipe if the customer is in person and you have a card reader or you have 'tap to pay' set up on your phone

  3. Use a payment form when taking a credit card number over the phone

  4. Send the customer a payable invoice (via SMS or email) so they can add their own credit card information

USING CASH, CHECK OR 'OTHER':

  • You can collect cash or a check from a customer for a deposit

  • You can mark a payment method as "Other" for payments using other payment processors (besides UrPay, Stripe, or Square), Venmo, Paypal, etc.

  • Payments made by cash, check or 'other' are not processed through Urable but simply recorded within Urable


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To collect a deposit or full payment:

  • Go to the job and click ADD at the bottom of the screen and "Payment."

  • In the "Payment Amount" section:

    • for a deposit: enter the amount of the deposit on the "Custom" line

    • for a full payment: this will be reflected by default in "Amount Due"

  • If a credit card is being used to collect the payment click Urpay, Stripe or Square (whichever processor you use) and you'll see the options for:

    • an existing card on file

    • tap, insert or swipe

    • the payment form

    • send payable invoice (send to customer via SMS or email)

  • If a credit card is not being used to collect the payment, you can click cash, check or 'other' and record the payment

  • If "Other" is being used you can set up "Custom Payment Methods" (such as Paypal, Zelle, Venmo) in Preferences > Payments so payments taken outside Urable and be recorded and tracked more specifically (see screenshot below):

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