Skip to main content

How to cancel two-way texting

Canceling your two-way texting number is quick and easy to do but it's important to understand the consequences of reverting back to the Urable platform number.

TO CANCEL TWO-WAY TEXING:

  • Go to "Billing" in the side menu (on a browser)

  • Click and drag left where it says 'Two-Way Texting'

  • A 'Cancel' button will appear

  • Click the 'Cancel' button to cancel two-way texting

IMPORTANT NOTE WHEN YOU CANCEL TWO-WAY TEXTING:

  • Once you cancel you will lose your unique two-way texting number and will likely not be able to activate that same number at a future date

  • You will revert back to Urable's platform number that everyone else in your country uses

  • Automated reminder messages will no longer be coming from your unique business number and your customers will not be able to reply to them

  • You will no longer be able to send mass text campaigns

  • If you do business in a crowded market, this may get confusing for customers as they will get automated reminder texts from the same number from multiple Urable businesses in the area

  • When customers opt out of the platform number, they are specifically opting out of the number. This means if they opt out of one of your competitors, they will also be opted out of your business.

Did this answer your question?