To refund a payment in Urable you would go to the 'paid' payment (either in the "Payments" tab or the customer profile in "Payments"), click the 3 dots in the upper right and "Refund." You can refund the full amount or a partial amount by putting that amount on the "Custom" line.
If the payment was processed through UrPay/Stripe/Square then the refund will also be processed through whichever you use. If the payment was cash, check or "Other," then you will simply be recording the refund in Urable and the customer will not be notified.
