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Urals FAQ

Frequently asked questions - just revert a question to get an informative answer!

Kate from Urals avatar
Written by Kate from Urals
Updated this week

What is Urals?

Urals is a microsite builder that drives traffic from each YT video, IG story, product, and client!

How do I get started with Urals?

To create your first page and get high conversions, please follow these 3 simple steps or watch the detailed how-to video!

  1. Use a preset or empty template and fill the Cover with your avatar, basic info, and design.

  2. Navigate to Page Editor and add all sorts of content! Text, images, embedded posts, links - whatever you add turns stunning!

  3. Save your page or share it right away! Set your custom slug and alias, and click Publish to activate the link.

What are Spaces?

Space is your dashboard where your smartpages and collections are located. All items in a space have the same handle (e.g. urals.co/handle/page, urals.co/handle/page2). You can set a space name and handle by clicking the Space & Members Space settings.

Please note: if you change the space handle, it will affect all the links within the space, and you will have to manually re-add them everywhere with the new handle.

The delete space option is also in Space & Members. Deleting space is permanent.

You can purchase additional spaces with the features included to your subscription plan.

What is Smartpage?

Smartpage is a microsite page containing a cover (template) and unique content you added (e.g. https://urals.co/atari/i-robot). You can add as many blocks as you want to your smartpage. However, the total number across all smartpages is limited by your subscription plan.

What is the Home page?

Home is the urals.co/yourslug page, which you can use as your main page, and connect the sidebar with it! You can set any of your smartpages as a homepage - a short urals.co/yourname URL to use it in your socials' bio or anywhere else. To make a homepage:

  1. Open the smartpage you want to use as your homepage in the Editor mode;

  2. Click Live/Publish to open the link settings;

  3. Click the pencil next to the link and then the link icon on the left side of your link

  4. A home icon will appear, and the smartpage part of your alias will be removed from the URL.

What types of Blocks can I add?

You can add anything from a phone button to the image gallery! For detailed information, please check our collection of articles about blocks, and feel free to reach out to us with a feature request via the chat!

How do I embed content into my pages?

You can embed videos, music, podcasts, forms, and other interactive content by pasting its link and selecting the </>Embed option!

How do I use Collections?

Collections are reusable block sets you may add and edit in bulk!

Imagine you have 5 affiliate links you want to use on all your pages to squeeze sales from cross-platform traffic. Instead of adding them individually to every page, you create a collection once and use it wherever necessary. If one of your links expires, you change it, and the update automatically applies to all pages with this collection.

Reusable blocks may be of any type — images, galleries, buttons, icons, or texts. Check the short showcase video about collections below!

The number of collections to create and reuse is limited by your subscription plan.

How do I use the Sidebar? 

You can create a homepage, and then pull many pages to its sidebar. Voila! And you have a one-page site but with a menu. It is a go-to feature to share even more content with your visitors and keep them engaged for longer. Please check this short how-to video about the sidebar :

How do I update the design of my pages?

You can customize the color to any button and adjust the background color via the color picker!

  1. To update the button color, click on the brush icon while editing the button and enable custom color toggle.

  2. We also have gradient and glass effects for buttons with images, enabling the toggles to set them for an even sleeker design for your page!

  3. You can adjust the color of your background by clicking Edit → Edit Cover → Brush icon. The color picker will appear, enabling you to select the matching colors or paste your brand's HEX next to the #.

How do I save my page without publishing it?

When you create a page, it is automatically saved in your Dashboard's Unlisted section. If a page has not been published, a lock icon appears next to it.

How do I publish a page?

If you want to make your page visible and accessible via the QR code or its urals.co link, click the Publish button, and the window to set the link will appear.

How do I hide a page?

In your page's editor mode, click Live → Unpublish. This will make a page inaccessible and remove it from the search.

Can I add a custom domain? 

Custom domain adding is available for PRO and higher subscriptions. If this option is included in your plan, you can connect one domain per space in Space&Members → Space settings → Add custom domainPlease use this instruction to connect your A record (root domain) or CNAME (subdomain) with Urals and ensure you set everything correctly on your DNS provider's end.

If you encounter an issue or your domain does not start working within 24 hours, please reach out to us via chat or at hey@urals.co!

Can I remove the Urals branding?

Urals logo removal is available for PRO and higher subscriptions. If this option is included in your plan, you can disable it by selecting Edit cover and clicking on the logo. The toggle to manage it will appear. 

How do I upgrade/downgrade my subscription?

You can change your subscription at the AppSumo deal section or in your AppSumo account dashboard. All subscription changes apply automatically to your Urals account.

How do I cancel my subscription?

You can change your subscription at the AppSumo deal section or in your AppSumo account dashboard. All subscription changes apply automatically to your Urals account.

How do I request a refund?

AppSumo sets the refund policies. Please request and proceed with refunds in your AppSumo Profile according to the AppSumo Refund Instructions.

How do I reset my password?

We use the email one-time password (OTP) option to log in to accounts, so no passwords are required. You can request an OTP by entering your email. If you have signed in with Google, use the Google password to log in.

If the OTP email does not arrive within 15 minutes to your inbox/spam, please reach out to us via hey@urals.co, we will help you as quickly as possible.

I have a feature request. Where do I submit it?

All feature requests are welcome! Please submit yours via chat or hey@urals.co. You may also check our public Roadmap to discover our current work.

Where do I report a bug or abuse?

Please report bugs or abuse to hey@urals.co, and we will process your report as quickly as possible. Thank you!

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