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Reporting Maintenance

The process for letting us know you have a fault in your room which needs fixed

Updated over a week ago

When you are a resident at urbanest, you don't need to worry if something stops working; whether you have a leaky tap or a light-bulb goes out, we have a dedicated team on-site to help you get things back to how they should be.

How can I log a maintenance request?

If you do have a maintenance request for us to take a look at, you can simply log it on your urbanest portal 24/7 by clicking 'Report a Fault':

Once you have logged your maintenance request, you will receive an e-mail to acknowledge it with your reference number.

How long will it take for someone to come?

Our maintenance team are on-site Monday-Friday, and we aim to attend to all jobs same-day during the week if they are reported before 11am*, and on a Monday if reported on a Friday after 11am or at the weekend.

*Due to operational reasons outside out control such as emergencies or higher priority jobs, there may be times where we are unable to attend same-day - but rest assured we always try.

Will it get fixed the same day?

It depends on the type of job...Some items can be fixed quickly using the tools and equipment we have in stock.

Some jobs require specialist parts or a tradesman to visit site to complete the work. We will leave a card in your room with information if we need to come back.

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