Booked through your university?
Most of our residents book through their university. If that's you, your rent is paid to your university, not to urbanest. They set your payment dates and methods, so please contact your university's accommodation team with any rent questions.
If you booked directly with urbanest, read on.
Booked directly? Two ways to pay
1) Card, via your urbanest portal
Log in to your urbanest portal and go to the My Account tab. All payments are taken in GBP.
We accept:
Visa
Delta
Visa Electron
MasterCard / MasterCard Debit
UK based Maestro and Solo cards
The card must match the Tenant's name and home address exactly as shown on the Tenancy Agreement. We're unable to take card payments over the phone.
2) Bank transfer
Before each due date we'll email you an invoice with our bank details (these are also in your tenancy agreement). Overseas transfers are accepted.
Use the payment reference exactly as it appears on your invoice (e.g. T123456/IN11223), with nothing else.
Funds must be cleared in our account by 8:00am the working day before your due date. If rent is due on a Saturday, we need it by Friday morning.
Once paid, send your remittance advice via your portal so we can allocate it quickly.
Your registered card
All residents register a payment card for security, just like checking in to a hotel. We use it to collect rent automatically on your due dates, unless you've already paid by another method (see the timings above).
A few things worth knowing:
Security: urbanest never sees or stores your card details. They're held by Opayo, a payment gateway with PCI DSS Level 1 compliance, the highest level of card data security.
Authorising the full tenancy value: Opayo may ask you to authorise the full contract value under PSD2 (a European payment regulation). We only ever take payments as per your rent schedule, and nothing is taken during registration.
Changing your card: you can update your registered card at any time via your portal.
Someone else paying your rent?
The registered card must be in the tenant's name with the billing address matching the home address on your account; this is a banking regulation. A parent or third party can still pay on your behalf by bank transfer, as long as the payment arrives before the due date.
Need help?
Log in to your portal and send our Customer Accounts Team a message.