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Resident Welfare Line

What to do if you're concerned about a current resident

Updated over a week ago

If you are concerned about the immediate welfare or safety of one of our residents and unable to make contact through our main customer line, please call +44 (0)203 167 7913 to be connected to our out-of-hours welfare support team.

Please note, this out of office hours support is for emergencies only.

If you believe there is a risk to life, please do not hesitate to contact the emergency services (999 or 112 in the UK)

If you have any other questions or concerns, please call +44 (0) 207 042 7890 or email

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