After you’ve signed your tenancy agreement for your booking with urbanest, we need a few documents to be uploaded to your portal within 14 days, or before you check in (whichever is sooner).
Who needs to upload documents?
Everyone with a booking at urbanest needs to upload their photo ID and proof of student status.
Students who have a contract directly with urbanest also need to upload their guarantor proof of ID.
What documents are required?
🆔 Your Photo ID
*All customers*
For example, a clear scan of your passport, drivers licence, or other government issued ID:
🚫No selfies, graduation pics, or family portraits!🚫
🎓 Proof of your student status
*All customers*
Such as a scan/picture of your valid student ID card, or letter/document from the institute you study at.
If you don’t have your student ID yet, a copy of your confirmed UCAS place will suffice.
If you have a provisional offer, you can upload your confirmation once your place has been confirmed.
🆔 Proof of your Guarantor's ID
For example, this could be a scan/picture of your Guarantor's passport, drivers licence, or other government issued ID. The name must match your Guarantor's name on your urbanest Tenancy Agreement. Other valid forms of ID include state and national identification cards.
📄 Proof of your Guarantor's home address
This could be a utility bill, phone bill, or other official document dated within the last three months, clearly showing both your Guarantor's name and address as per your Tenancy Agreement (It doesn't need to be in English). Additional acceptable documents include bank statements.
Please note that passports cannot be used as proof of address.
Updating Guarantor Information
If you need to update your guarantor information, follow these steps:
E-mail our support mailbox or reply to any e-mail you have received from urbanest with the following information:
Your booking ID (available on any documents we have sent you)
Your new Guarantor's:
full name as written on their documents
date of birth (DD/MM/YYYY)
Home address including postcode
Mobile phone number including country and area code
E-mail address
Relationship to you.
We will then update our system and send them an e-mail with a secured signature link.
What format are they required in?
The documents must be in either pdf, jpg or jpeg format, and must be under 10Mb in size. A scan or a clear photograph of the documents is fine.
Where can I upload them?
The Tenant should upload all the required documents to their urbanest portal:
Your username is your registered e-mail address and your password that was set at the time of booking. Only the Tenant (not the Guarantor) has access to the portal.
Got any questions?
Simply log in to your urbanest portal and click on the orange icon to get in touch.