This information is for residents who have booked directly with urbanest. If you booked through NYU, KCL, UCL or another partner university, please follow their check in instructions.
Before you arrive
To make your check-in smooth and stress-free, please complete the following steps on your urbanest Portal:
Uploaded all required Tenancy Documents on your portal
Complete your Online Check-in From
Book your arrival time slot (choose the time you expect to arrive)
Pay your first instalment and any outstanding invoices (rent payments)
Being fully prepared helps you collect your keys quickly and start settling into your new room.
Outstanding actions on your account, will slow down your check-in process.
How do I check-in?
When it's time for your arrival time, please visit reception with:
Your original passport or government issued photo ID
Confirmation that your portal tasks are complete
Our team will then officially check you into our system, provide you with your keys and direct you to your room.
Important reminders
All payments must be made online before arrival. We cannot take payments at reception.
Tenancy documents and the check in form must be uploaded in advance
If anything is outstanding on your account, we will not be able to check you in
When can I check in?
If you booked directly with urbanest, arrival slots are usually released in August. You will receive an email once these are available to book.
If you plan to arrive after your tenancy start date, please let us know so we can update your account and inform the on‑site team.
For arrivals during the academic year from November to June, check in is from 3pm on your tenancy start date or after.
Can I send personal items to urbanest before I arrive?
We cannot accept personal belongings (luggage, furniture or boxes) before you move in, including items delivered by post, dropped off in person, by couriers or storage companies.
To avoid delays or returned items, please arrange for all belongings to arrive after you have moved in so you can sign for them in person.
Can I arrive earlier than my tenancy start date?
We are unable to offer early arrivals due to the short turnaround time between outgoing and incoming residents.