Before you start
Log on to your portal
Ensure any outstanding tenancy documents are uploaded
Start your online check-in
Online Check-In
Online Check-In is available to every customer 28-days before their tenancies commence and must be completed before your arrival.
The whole process should take 5-10 minutes:
Confirm & update your details
Take a selfie so we know who you are when you arrive
We will compare this with your Photo ID uploaded earlier to verify your identity. This is for the safety and security of all urbanest residents.
Watch our Fire Safety video and agree to the terms
Read and agree to our Safety & Security rules
Your check-in is now complete!
For a walk-through guide, click here.
Accessing Online Check-In
You will receive an e-mail with a unique one-time link 28-days before your booking starts. You can also access Online Check-In via your portal.