Modifying Scheduled Pickup Dates
If you'd like to change the pickup date for a courier job:
Request Date Amendments via the System: You can request a new pickup date for your job, and the system will update accordingly (if allowed). This option only works if the job's status permits direct modification.
Consider Canceling and Rebooking: In some cases, canceling the job and rebooking it for a new date offers a smoother experience. Use this route particularly if you encounter any system restrictions while trying to amend directly.
Important Note:
If the courier driver has already arrived on site, you cannot reschedule directly. Instead:
A callout fee will apply for the initial visit.
You will need to cancel the current job and rebook it for your preferred date.
Handling Job Cancellations and Rebooking's
To cancel and rebook a job:
Click Jobs/Booking
Find the job and click the Pencil icon
Click Function from the top menu
Click Cancel Job
Click back to home and rebook the job
Policies for Callouts and Pallet Bookings
When booking pallets:
If a driver is already on site and you wish to reschedule, standard rescheduling policies do not apply.
Ensure to account for any applicable fees, such as a callout fee, before arranging a new booking.