Skip to main content

How can I resolve issues with printing or reusing shipping labels?

Ange avatar
Written by Ange
Updated over 2 weeks ago

Resolving Issues with Printing and Reusing Shipping Labels

Shipping labels are essential for ensuring the successful delivery of your shipments. If you encounter issues with printing or reusing shipping labels, here are the steps you can follow to resolve them effectively.

Troubleshooting Login and Printing Issues

If you do not have a login or cannot access the system to print your shipping label, an alternative solution is available:

  • Write the job details directly on the shipment item itself. Ensure that all relevant information is clearly visible to avoid any processing delays.

Requesting a Shipping Label Resend

In cases where you are unable to print the delivery label or lose access to it, you can request that the label be resent by the delivery team. Follow these steps:

  1. Contact the delivery team and provide details about the shipment.

  2. Request the delivery label to be resent to you as an attachment.

  3. Once received, access the attachment to reprint your shipping label.

Reusing and Reprinting Shipping Labels

If you already have an existing shipping label for the same shipment and date, you can use it without needing to reprint. Double-check that all details on the label are correct and up-to-date before proceeding. If reprinting is unavoidable, ensure that you follow the appropriate steps for generating and printing a new label.


By following these solutions, you can efficiently manage shipping label issues and ensure smooth delivery operations. If you have further questions or need additional assistance, contact our support team for guidance.

Did this answer your question?