Cancel a Booking or Address a Duplicate Booking in Urgent Couriers
This guide explains how to cancel a booking or confirm and resolve a duplicate booking issue.
Steps to Cancel a Booking
Identify the Booking Reference:
Log into your account and Click Booking/Job List
Locate booking number to cancel
Click of the Pencil Icon
Click Function & cancel booking
Steps to Confirm and Address a Duplicate Booking
Check for Duplicate Bookings:
Log into your account and review your Job List to identify duplicate bookings.
Confirm whether the same job request appears more than once under different booking references.
Submit a Request for Adjustment:
Inform the admin team of the duplicate booking and request the cancellation of one of the bookings, providing the relevant booking references.
The admin team will confirm the bookings and cancel one of them as necessary. - Only the active booking will be retained, ensuring that no double charges occur.
Ensuring Smooth Cancellation Processes
Always double-check the job details and references before submitting a request.
Communicate clearly with the admin team and provide all relevant booking details.
By following these steps, you can efficiently manage cancellations and avoid complications related to double bookings.