How to Cancel a Booking or Address a Duplicate Booking in Urgent Couriers
Managing bookings effectively is essential to ensure smooth operations. This guide explains how to cancel a booking or confirm and resolve a duplicate booking issue.
Steps to Cancel a Booking
Identify the Booking Reference: - Locate the reference number of the booking you want to cancel. The reference number is visible in your account's Job List or the confirmation email.
Submit a Cancellation Request: - Submit a request to the admin team, including the booking reference in your cancellation request. - The admin team will confirm and process the cancellation.
Steps to Confirm and Address a Duplicate Booking
Check for Duplicate Bookings: - Log into your account and review your Job List to identify any duplicate bookings. Confirm whether the same job request appears more than once under different booking references.
Submit a Request for Adjustment: - Inform the admin team of the duplicate booking and request the cancellation of one of the bookings, providing the relevant booking references. - The admin team will confirm the bookings and cancel one of them as necessary. - Only the active booking will be retained, ensuring that no double charges occur.
Ensuring Smooth Cancellation Processes
Always double-check the job details and references before submitting a request.
Communicate clearly with the admin team and provide all relevant booking details.
By following these steps, you can efficiently manage cancellations and avoid complications related to double bookings.