If your access code won't redeem, it's usually one of these:
It's already been redeemed. Each access code can be used once.
It's expired. The promotion or access code may have ended.
There's a typo. Re-check the characters. Codes aren't case-sensitive, but every character must match exactly.
You entered the wrong code. Make sure you're using your 14-character prize redemption code (which always starts with the letter "M"), not the physical peel/scratch sticker from the restaurant.
Your account already has active access. An access code can't be applied to an account that already has an active plan.
Still stuck? Contact our support team at help@urunn.com.