If you’ve already created a URUNN account directly in the app before visiting the redemption link, you won’t be able to redeem your code through that page. This happens because the redemption link is designed for creating an account.
When you try to sign in with the email and password you used in the app, the system will reject them since the link expects a brand-new account.
What to do instead:
Open the URUNN app on your device.
Make sure you're logged in to your existing account.
Go to your Profile (tap the icon in the top left of the Home Screen).
Tap the Settings icon (top right).
Tap "Redeem a code".
Enter your code.
If redeeming your code via the app does not work, please contact our support team at help@urunn.com and let us know you've already created your account.
Tip: If you haven't created your account yet, it's best to use the redemption link first — it will guide you through the correct setup and automatically apply your offer.