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Why does it say my code isn't valid even though I haven't created an account yet?

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Written by Iordache Claudiu

If you haven't yet created a URUNN account through the app and you're seeing an "invalid code" message, please double-check which type of code you are trying to use. Both types of codes are 14 characters long, but they are used differently:

  • If you have a URUNN access / claim code: Please enter it directly on the URUNN redemption page to activate your subscription.

  • If you have a McDonald's promotional code (often found on receipts or packaging): You cannot use this directly in the URUNN app. You must first redeem it inside the McDonald's app. Once redeemed there, McDonald's will provide you with your actual 14-character URUNN claim code, which you can then use with us.

Tip: Your final URUNN claim code will be shown in your McDonald's app and/or emailed to you after you successfully redeem your initial promo code within the McDonald's app.

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