To trouble-shoot resetting your password, make sure you:
Are within the 1-HOUR timeframe of your password reset link being sent to you
Are writing down your new password and MANUALLY typing it in!
Have tried clearing the cache on your browser. To clear the cache on your browser, follow these steps:
Watch the video below for some troubleshooting steps for activating your account and resetting your password!
We also have a step-by-step guide below for resetting your password!
How to Reset Your Password
Passwords can be reset by clicking the "Forgot Password" button. You will see it on the password screen after entering your email address you use to log in.
***Please keep in mind that password links expire 1 hour after being sent to you. If your link has expired, you can click the "Forgot Password" button again to get a new link.***
Desktop View:
Mobile View:
2. Enter your email associated with your Kojo account to receive a Reset Password link.
Desktop View:
Mobile View:
3. Follow the email link and prompts to reset your password.
