Make it easy for your support team to resolve tickets faster with visual customer feedback.
Improve customer experience and give your support team all the information they need to resolve support tickets faster. No more back and forth emails with customers. Resolve tickets faster with high-quality visual feedback.
Connect Userback to Zendesk
To connect your Zendesk account head to the integrations menu and select the project that you're integrating from the top project menu.
Head to the Zendesk tile and click Activate
The next step is to specify your Zendesk Support Host.
When you're ready, hit the Next button and follow the prompts to allow Userback to access your Zendesk account.
Once saved, you can test your integration and send test feedback to your Zendesk account by clicking the Test button.
You'll also have the option to send feedback automatically when it is received in Userback or push feedback as required.
The Zendesk integration is available to customers on our Standard and Growth plans. To change your plan, please visit your Account Settings.