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How do I cancel my Twain subscription?

How to cancel your Twain subscription, when access ends, and how long your remaining credits stay usable.

To cancel your subscription:

  1. Click on your name in the bottom left corner of the dashboard.

  2. Select "Subscription" to open the billing pop-up.

  3. Click "Manage." This will take you to our secure payment portal (Stripe) where you can cancel your plan.

You will continue to have access to paid features until your current billing cycle ends.


⚠️ What happens to your credits?

  • 35-day expiration: any remaining credits expire 35 days after your last successful payment.

  • No extensions: once a subscription is cancelled, credits stop rolling over and must be used within that window.

To avoid losing credits, plan your last campaigns before the window closes. For the full rules on how long credits last, see Credit Policy: Expiration, Rollover, and Usage Limits.

If your account is on an older plan and you are unsure which terms apply to you, reach out to support and we will confirm.

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