Usewalter Support offers live chat with agents during regular business hours (9am to 5pm) - you can find the chat on your Walter main page or simply send us an email to

Usewalter Support helps 3 different types of requests via live chat services. We are dedicated to give quick and transparent answers to all of our clients. The goal is to create an accurate expectation for clients, as soon as possible.

Also, as a SaaS company, we promise to answer clients in a timely manner to ensure that they are able to continue their work, without waiting for an answer.

First Response Time:

  • Property Managers: Within 15 minutes

  • Residents: Within 1 hour

  • Service Providers: Within 1 hour

We understand that honesty goes a long way in building a trustworthy relationship. Some technical difficulties may take more time to fix, but we will always stay in contact and give timelines to client so they can work with peace of mind.

Communicating the Technical Issue Fix Timeline:

  • Property Managers, Residents, Service Providers: Within 3 hours

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