These are items that fall into at least one of the following categories:
The name on the label is not fully approved on the account. This means we don't have a 1583 form for them.
The name is not on the account at all but the box number is.
The name is listed but pending verification.
For example, if an account has the following names approved:
John Doe - approved
Jane Smith - approved
Hannah Smith - missing a 1583 form
The following mail will be quarantined if it is addressed as follows:
J. D
Hannah Smith
Bob Lee
Customers have the option to add the name to the missing name or discard the item or mark it for return to sender by clicking the More button next to the mail.