To request a new Before You Dig Partners ticket, log in and click the New Ticket button on the Home screen dashboard:
Tip: If you cannot see this button after logging in, it is probably because your account needs validating. Please log out, validate your account, and then login again.
Next, fill out the details of the work that you are doing. If you need assistance, there are help ? icons throughout the website where you can get more information to assist in your entry:
For more detailed information, see our How to use the Ticket Details screen article.
Once the Ticket Details are filled out correctly, click Next. You will be taken to the Dig Site Location tab:
Here you need to Search for your dig site location. You can search via Street address, Intersection, Grid or XY-Coordinates. After clicking Search, a map of the site will load. Use the drawing tools found at the top-right of the map to designate your work area. For more detailed information see our How to use the Dig Site Location screen article.
Click Next. The address for the location drawn on the map will automatically be pulled into Step 3 - Confirm Dig Site. If the mapped area is different from the searched address, you will be asked which information you would like populated.
Please verify the populated address is your actual work location. If you entered a Reference Location to help find your location when searching, ensure Step 3's information is changed to reflect your actual work location.
Once you have found your location, drawn the area on the map, and confirmed the address or intersection, click Next. This will open Step 4, which allows you to add Remarks to the ticket. Use the Remarks field to provide any additional information about your job or work site, including Where on the Property you will be digging, site restrictions (like locked gates or hazards), etc. Note if you add any additional work areas, ensure they are included in your mapped area, otherwise your ticket will be rejected by the facility owner / locator.
Clicking Submit will send the information to all companies registered with our service, who will then respond directly to you with information about their underground facilities. For further information please see our What happens after submitting a Before You Dig Partners ticket? article.