Start here: check the server first
Nine times out of ten an MT5 login fails because the wrong server is selected. The server name must match exactly what your UZO dashboard shows, your login is the numeric account number (not your email), and the password is case-sensitive. Fix those three and you are almost always in.
MetaTrader 5 will not tell you which of these is wrong. It usually just says "Invalid account" or "No connection" and stops. Work down the list below in order and you will find the cause quickly.
1. Wrong server name
This is the single most common cause. When you add your account in MT5, you pick a server from a list, and it is easy to choose one that looks right but is not. UZO accounts only connect to the exact server shown on your dashboard.
Open your UZO dashboard, find your account, and copy the server name character for character. In MT5, go to File then Open an Account (or Login to Trade Account), type the server name into the search box exactly as shown, select it, and log in. Do not pick a similarly named server from the default broker list.
2. Using your email instead of the login number
Your MT5 login is a numeric account number, not the email address you use to sign in to UZO. If you type your email into the login field, MT5 will reject it every time.
The account number is shown on your dashboard next to the platform credentials. Enter only the digits, with no spaces.
3. Wrong or mistyped password (master vs investor)
Passwords in MT5 are case-sensitive, so a single capital letter in the wrong place will block you. The most common mistakes are an unnoticed Caps Lock, a trailing space when pasting, or using the wrong password type.
Your account has two passwords, and they do different things:
Password | What it does |
Master (trading) | Full access. This is the one you use to place trades. |
Investor (read-only) | View-only. You can watch the account but cannot trade. |
If you want to trade, use the master password. If you logged in with the investor password, you will connect but find you cannot place orders. Both passwords are shown on your dashboard. To avoid hidden characters, type the password by hand rather than pasting it.
4. Connecting from the United States
MetaTrader 5 is not available to users in the United States. If you are connecting from a US network, MT5 may fail to log in or refuse to connect at all, even with perfect credentials.
If this is you, switch platforms. Your UZO account also works on TradeLocker and MatchTrader, both of which are available in the US. You can use the same account on either of them with the credentials shown on your dashboard.
5. Account not yet active or breached
If your credentials are correct and you still cannot connect, the issue may be the account itself rather than MT5. A newly purchased account can take a short time to finish setting up before it accepts a connection, and an account that has breached a drawdown rule is closed and will no longer log in to trade.
Open your UZO dashboard and check the account status. If it shows as awaiting setup, give it a little time and try again. If it shows as breached or closed, that is why the login is failing, and no change in MT5 will reconnect it.
Still stuck? Contact support
If you have checked the server, login number, password, your location, and the account status and still cannot get in, we are happy to help. Reach us at support@uzo.com with your account number and a screenshot of the exact error message, and we will sort it out with you.
The fast checklist
1. Server name matches the dashboard exactly. 2. Login is the account number, not your email. 3. Master password, typed (not pasted), correct case. 4. Not on a US connection (if so, use TradeLocker or MatchTrader). 5. Account is active, not awaiting setup or breached.
Related
Where do I find my MetaTrader 5 login details?
MetaTrader 5: overview and login
Contact and support