If your payout is running slow, this article explains exactly what tends to hold one up and how to keep yours moving.

For a clean request, the process is quick. Approval usually happens in under an hour, and the cleared funds reach you within roughly 12 hours after that. Most of that window is the payment rail itself moving money, not us reviewing your account.

So if you are inside that window, nothing is wrong. A payout only counts as delayed once it sits well past the normal clearing time without a status update on your dashboard.

UZO verifies your identity only after you pass an evaluation, not before you start. That verification runs through Veriff. The first payout on an account is the moment KYC has to be complete and clean, so it is also the most common place a first payout stalls.

Things that hold up this step include unfinished verification, a blurry or expired document, or a name that does not match between your UZO profile, your ID, and the bank account or wallet you are withdrawing to. The fix is to make sure all three names line up and your document is current and clearly photographed.

A payout can be approved on our side and still not reach you if the destination details are off. A mistyped account number, the wrong IBAN or SWIFT, or a single wrong character in a crypto wallet address will either bounce the transfer or delay it while it is corrected.

Before you submit, double check every field, and for crypto confirm both the wallet address and the network. Treat the wallet address as something to copy and paste, never type by hand.

UZO runs on real live prices with simulated capital, and the rewards are real, so we check that the trading on a paid account was within the rules before money goes out. Most accounts clear this without ever noticing it. Occasionally a payout is paused for a closer look.

A review generally relates to whether prohibited methods were used, the ones that try to game the simulation rather than trade the market. These include latency or HFT arbitrage and tick exploitation or tick scalping. The specific triggers and how long a review takes are handled case by case, so we do not publish fixed timers. If your trading followed the rules, the simplest way to avoid this entirely is to keep doing exactly that.

If your payout is well past the normal window and your dashboard does not explain why, reach out to us at support@uzo.com. Include your account and the approximate time you requested the payout so we can locate it quickly.