The short answer
Your credentials are issued automatically the moment your payment clears, and they appear in your UZO dashboard, not only by email. Log in to your dashboard and open your account list first. If the account is there, you are ready to go. The welcome email is a convenience, not the source of truth.
Not seeing anything yet? Work through the four checks below in order. Most cases are solved at step one.
The 60-second fix
As soon as a purchase succeeds, UZO creates your account and generates its login details for you. Nothing is manual, and nothing is queued for a human to approve. Open your dashboard, sign in with the same email you used at checkout, and look at your list of accounts.
If your new account is listed, the credentials shown there are live. You can connect right away on MetaTrader 5, TradeLocker, or MatchTrader. The email may still arrive later, but you do not need to wait for it.
Where credentials actually live (your dashboard)
The dashboard is always correct, because it reads directly from the system that created your account. Email, by contrast, depends on your provider, your filters, and delivery timing, so it can lag behind or land in the wrong folder.
Inside your account list you will find the login, the server, and the platform assigned to your account. Use those exact details when you log in to your trading platform. If you are unsure which platform you chose or how to connect, see the platform guide linked below.
Source | Reliability |
Dashboard account list | Source of truth, updates instantly |
Welcome email | Convenience copy, can be delayed or filtered |
Check the email did not just get filtered
If you still want the welcome email, it is often simply misfiled. Search your inbox for messages from UZO, then check your spam, junk, and promotions folders. Add support@uzo.com to your contacts or safe-sender list so future messages arrive in your main inbox.
A missing email does not mean a missing account. As long as the account shows in your dashboard, you can trade while the email catches up.
Make sure the payment really went through
If your dashboard shows no account at all, the most common reason is that the payment did not fully complete. A declined or still-pending payment means no account has been created yet, so there is nothing to issue.
Check for a clear confirmation: a charge on your card or bank statement, or a completed status in your dashboard order history. If the payment is pending, give it a short time to settle. If it was declined, you will need to retry the purchase. The payment troubleshooting guide below walks through the usual fixes.
Still nothing? What to send support
If your payment clearly succeeded and your dashboard still shows no account, that is the point to reach us. Email support@uzo.com and include the details that let us find your order on the first try:
The email address you used at checkout
Your order or transaction reference
The product you bought (for example, One Step or Instant Pro)
Proof of a completed payment, such as a receipt or statement line
The platform you selected, if you chose one
You are not stuck
In almost every case your account already exists in your dashboard and is ready to trade. When it genuinely is not, the order details above let us put it right quickly.
Related
Get your first account live in under 5 minutes
Payment failed or was declined: how to fix it
Choosing your platform
Contact support effectively: what to include for a fast fix