The short answer
A breach is almost always a drawdown rule: either the daily drawdown or the maximum drawdown for your specific product. Drawdown is measured on your equity, so an open floating loss can trip a limit before you ever close the trade. If you think the breach is a genuine error, you can ask us to review it with your account number.
A breach feels sudden, but it has a single, traceable cause. UZO uses real live prices with simulated capital, and every limit is mechanical: when equity crosses a defined line, the account closes. Nothing about lot size, trade count, or style triggers a breach on its own. Here is how to find exactly what happened.
First: which limit did you hit
Open your dashboard and compare your equity history against your daily drawdown line and your maximum drawdown line. A breach is the moment your equity touched or crossed one of them. The dashboard shows the live figures for your account, so this is the fastest way to confirm the cause.
There are two limits to check. The daily drawdown is the most you can lose from your starting point for the day, and it resets at 00:00 UTC. The maximum drawdown is the floor for the whole account. Whichever one your equity reached first is the one that closed the account.
How drawdown is measured (equity, not just closed trades)
This is the part that surprises most people. Drawdown is measured on equity, which includes the floating profit and loss of every open position. You do not have to close a losing trade for it to count. If a position is deep in the red while still open, that unrealised loss is already pulling your equity down toward the limit.
Real spreads and commissions are applied uniformly, exactly as a live broker would, and they move equity too. A position that looks flat on price can sit slightly negative once the spread and commission are counted, and in a tight situation that difference is enough to cross a line. See live pricing for the spreads and commissions on your instruments.
Limits by product
Each product enforces different limits. Find your product below and compare its rules to what your dashboard shows.
Product | Daily drawdown | Maximum drawdown |
One Step | Shown on your dashboard | Shown on your dashboard |
Two Step | Shown on your dashboard | 12% static |
Instant | 4% | 7% trailing |
Instant Pro | 4% | 7% trailing |
Instant 24h | 2% | 3% trailing |
The Two Step maximum drawdown is static: the floor stays fixed at 12% from your starting balance. The Instant family uses a trailing maximum drawdown that follows your equity upward, then locks. For the full mechanics of how that floor moves and where it stops, see the related articles below.
Single-trade loss limits
The Instant products also enforce a maximum loss on any single trade. A breach here means one position lost more than the allowed share of your balance, even if your overall drawdown was still fine.
Instant: 2% maximum loss on a single trade
Instant Pro: tighter than Instant
Instant 24h: 1% maximum loss on a single trade
If your account closed right after one large position went against you, this is the limit to check first.
Things that did NOT cause it
UZO has no consistency rule. A breach is never caused by your lot sizing, your trade frequency, or how much of your profit came from a single day. EAs and bots, custom indicators, news trading, and overnight or weekend holding are all allowed and do not breach an account.
The only behaviours we act on are ones that game the simulation itself, such as latency or HFT arbitrage and tick exploitation. Those are a separate matter from a drawdown breach. If you traded normally, the cause is one of the limits above.
How to request a breach review
If you have checked your equity against the limits and you still believe the breach is a genuine error, we will review it. The faster you give us the right details, the faster we can confirm.
Note your account number.
Note the date and time (UTC) you believe the breach occurred.
Note which limit you think was wrongly applied, and why.
Send it to us
Email support@uzo.com with your account number and the details above. We will pull your tick-level equity log and confirm exactly what your equity did at that moment. If it was our error, we reinstate the account.
Related
Daily drawdown explained
Maximum drawdown explained
The Dynamic Risk Shield
My stats or balance look wrong or aren't updating
How your evaluation is assessed
Contact support effectively: what to include for a fast fix
