Short answer
Most KYC rejections are caused by an unclear document photo, not a problem with you or your account. Retry the Veriff flow with a sharp, well-lit photo of a valid government ID, and make sure the name and details match your UZO account. If it still fails after a couple of clean attempts, email support@uzo.com.
Identity verification is the final step before your first reward is paid. It is quick when the photos are clean, and almost every stuck case clears on a careful retry. Here is exactly what to check.
When KYC happens
You never verify your identity to start. KYC is required only after you pass an evaluation, and it is handled through Veriff, our identity-verification partner. You can fund an account, take an evaluation, and reach a funded stage without ever touching it.
The verification step appears once you have passed and are heading toward your first payout. At that point Veriff asks you to photograph a government ID and, in most cases, take a short selfie so it can confirm the document belongs to you.
Why verifications get rejected
The most common reasons a Veriff check fails are practical, not personal. In order of how often we see them:
A blurry, cropped, or partially cut-off document photo
Glare or reflection covering part of the ID
An expired identity document
A name or detail that does not match the name on your UZO account
An unsupported document type
A mismatched name is worth a special note. The identity on your document has to match the identity on your account, because that is the name your reward is paid to. If you registered under a nickname, a maiden name, or a different spelling, that is usually the thing to fix.
How to retry successfully
In nearly every case you can simply run the Veriff flow again. To give the retry the best chance of clearing on the first pass:
Use a valid, unexpired government-issued ID (passport, national ID, or driver's licence).
Photograph it on a flat, dark surface in even light, with no flash glare.
Keep all four corners of the document inside the frame, with the text sharp and readable.
Confirm the name and date of birth on the document match your UZO account exactly.
For the selfie step, use good lighting, remove glasses or hats, and hold the camera steady.
If the document genuinely does not match your account details, do not keep resubmitting. Contact support so we can align the records before you try again.
Why this gate exists
Verification protects your payout. Confirming that the funded account and the reward belong to the same real person is what keeps payouts secure and lets us release them with confidence. That is why the process is firm rather than optional.
Because of that, KYC has to clear before your first reward is paid. Once it is done, it stays done, and your future payouts are not slowed by repeating it.
Once you clear it
After verification passes, payouts move fast: approval in under an hour and clearing within 12 hours, by bank or crypto. Your evaluation fee is refunded on that first reward payout.
When to contact support
If Veriff keeps failing after two or three clean, well-lit retries with a supported document, reach out to support@uzo.com and describe what is happening.
To get the fastest fix, include the email on your UZO account, the type of document you are using, the exact error or screen Veriff shows you, and roughly when you tried. That lets us check the record and unblock you in one reply instead of several.
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