Hello [Recipient's Name],
I am writing to address the recent decision by Airbnb regarding our damage claim. While we recognize and appreciate the initial efforts made in processing our claim, the outcome is unfortunately not in alignment with the expectations set by Airbnb's Host Damage Protection Terms, nor does it adequately compensate for the losses we have incurred.
To reiterate, [Describe the aircover claim you want to claim and what needs to be done. Damaged items? Extra cleaning? etc] Under the Host Damage Protection policy, we are entitled to full coverage for such losses and damages. The policy clearly states coverage for damage to [Specify the type of items], which directly applies to our situation.
The reimbursement offered falls short by [Amount in dollars]. This is a significant amount, especially considering the items were in pristine condition and now have to be replaced. It is imperative to recognize that depreciation should not apply to items of such recent purchase and minimal usage.
We followed all the necessary protocols, documenting the damages and filing the claim within the stipulated timeframe. Our adherence to these procedures was done with the understanding that Airbnb's policy would provide the necessary protection and support in such scenarios.
In light of this, we must firmly request a reassessment of our claim, with a view to receiving the full amount initially requested. It is not just a matter of financial reimbursement but also of trust in Airbnb's commitment to its hosts. As a platform that we rely on for our business, it is critical that these policies are upheld and applied fairly.
We wish to resolve this matter amicably and swiftly. However, should there be no revision to the current decision, we feel compelled to explore further actions. This includes, but is not limited to, publicizing our experience on social media platforms, initiating arbitration proceedings, and considering legal action to seek full reimbursement. These steps, while not our preferred course of action, may become necessary to protect our interests and ensure that the terms of the Host Damage Protection policy are fully honored.
We trust that Airbnb values its relationship with its hosts and will reevaluate our claim in light of the policy terms and the documentation provided. We await your prompt and positive response.
Thank you for your attention to this matter.
Sincerely,
[Your Name]