This outlines the standard message sent to cleaners every morning to document potential damages or excessive mess left by guests. The goal is to collect clear photographic evidence that can be used for guest charges or claims (e.g., Aircover).
Why This Matters
Documenting damages right after a guest checks out is critical. Timely, clear evidence supports claims for compensation, ensures accountability, and helps maintain the property's quality and cleanliness standards.
What You Need
Cleaner has access to a smartphone or device to take and send photos
Knowledge of what constitutes "damage" vs. normal wear and tear
Cleaner has the contact method (e.g., WhatsApp or Slack channel) to send photos
Steps
Morning Message to Cleaners (send daily):
Hi [CLEANER'S NAME],
Please send pre-clean photos of the garbage can to confirm whether the guest left excessive garbage.
Also, please send clear photos of any of the following if applicable:
Stained bed sheets
Stained towels
Stained carpet
Food left inside the fridge
Broken furniture
Anything else that appears broken or damaged
Stained couches
Stained chairs
Thank you!