Why This Matters
Reports of smoking based solely on odor or without evidence are difficult to verify and may not be approved by Airbnb. Proper handling ensures fairness, protects the host’s rights, and maintains compliance with Airbnb policies. Clear procedures for odor-only claims help reduce disputes and preserve the integrity of the reporting process.
What You Need
To submit a smoking incident report for claims without direct evidence (such as smoke odor), you should gather the following supporting information whenever possible:
Detailed written description of the observation (time, location, and circumstances).
Photos or videos showing signs of smoking (e.g., ash, cigarette butts, burn marks, or smoke residue) if available.
Witness statements from other guests, staff, or neighbors who can corroborate the incident.
Communication logs with the guest reporting the issue, if any.
Cleaning or maintenance reports that indicate damage or odor consistent with smoking.
Providing these details helps Airbnb verify the claim, improves the likelihood of a successful resolution, and ensures compliance with reporting standards.
Incident Report Template:
Subject : Sweet Odor Solutions | Incident Report
EMPLOYEE DETAILS
DESCRIPTION OF INCIDENT
Location: 56 Terrace Dr, Basement Unit, Hamilton, ON, L9A2Y6 |
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Date: October 09, 2023 | Incident Details Arrived at the property to remove marijuana odour as requested by client. Upon entering the basement unit, there was marijuana smell throughout the unit and marijuana buds were found on the wood floor of the living room area. Determined that the best solution to remedy the situation was ozone machine treatment
Ozone machine treat was started at 3:10pm and client was told to keep it on and that we would come pick up the machine on Oct 10th at which point the smell should be fully removed. |
Time: 3:00pm |
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Police notified: No
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Incident Causes: | Follow Up Recommendations: |
Smoking of marijuana inside the home | Leave ozone machine running for 24 hours |
Incident reports are necessary for documenting details of the occurrence while they are most present in the minds of the witnesses and incident reporters. The information that is included in the report can be useful for decision-making on future incidents, identifying behavioral patterns, and identifying larger issues. To maintain a safe and healthy work environment, a thorough investigation should be undertaken following an incident in order to initiate corrective actions.
Reported By:
Name: John Lazare
Position: Consultant