Why This Matters
Staying on top of your AirCover claims helps protect you from unexpected costs, ensures damages are properly documented, and speeds up reimbursement. Timely follow-up also prevents claim delays or denials, helping you keep your property safe, your payouts accurate, and your hosting operations running smoothly.
What You Need
To find and review your AirCover claims, you’ll need your reservation details, the claim ID (if available), and any supporting photos, screenshots, or messages you submitted. These help you track your claim accurately and respond to any updates quickly.
Step 1. Navigate to https://www.airbnb.com/resolutions
Find the applicable cases for the month (Only damages count as Aircover claims
and will not be added as revenue)
NOTE: There are some Aircover cases that count as revenue, such as;
1. Extra guest fees
2. Extra cleaning
3. Late checkout
4. Early check in
5. Pet fees Overall extra services count as revenue
Step 2. Click "Review details"
Step 3. Click "Show more"
Step 4. Screenshot the case timeline information
