Once a guest's booking is confirmed, send them a warm, professional confirmation message. This message reassures them that their reservation is secure and sets expectations for next steps.
A clear, friendly message after booking helps:
Build guest confidence and trust
Prevent unnecessary questions or confusion
Set the tone for a positive guest experience
Reduce no-shows or last-minute issues
✅ Prerequisites
Guest booking has been accepted on Airbnb
You have access to the booking details (guest name, check-in date, number of guests, etc.)
📋 Steps
Personalize the Message
Use the guest’s first name.
Confirm booking details (check-in date, number of nights, number of guests).
Send the Booking Confirmation Message:
Hi [Guest First Name],
Thank you so much for booking with us — we're really excited to host you!
Just confirming your reservation details:
Your stay begins on [Check-in Date] for [Number of Nights] with [Number of Guests].
If you have any questions before your trip, feel free to reach out. I'm happy to help with anything you need!
I’ll also message you again on the day of check-in to make sure everything’s good on your end and to provide a smooth check-in guide.
Looking forward to hosting you!
Best,
[Your Name]
3. Schedule a Follow-Up Reminder
Add a calendar reminder or task to send the check-in day message.
Make sure check-in instructions are prepped and ready to send.