Send this message the day before the guest's check-in to confirm details, set expectations, and share the House Manual. This pre-arrival touchpoint ensures a smoother check-in experience and reduces last-minute questions.
Builds trust and excitement before arrival
Reduces confusion or delays with smart lock access
Encourages guests to review the House Manual
Sets boundaries around communication (urgent vs. non-urgent)
â Prerequisites
Guestâs check-in is scheduled for the next day
House Manual quick reply is set up in Airbnb messaging
Smart lock is programmed and code activation time is confirmed
đ Steps
Personalize the Message
Use the guestâs first name
Confirm check-in date, code activation, and check-out timing
Send the Pre-Check-In Message:
Hi [Guest First Name],
I'm so excited to welcome you to our property!
We have a smart lock at the home, and tomorrow you'll receive your unique entry code for your stay.
đ Your code will activate at 3:45 PM on [Check-in Date] and deactivate at *10:15 AM on [Checkout Date].
Youâre welcome to check in anytime after 4 PM. If you're hoping for an earlier check-in, that would need to be approved in advance since the home may still be occupied.
đ Attached below is our House Manual
It covers everything youâll need, including:
- Check-in steps
- Property address
- WiFi details
- House rules
- FAQs
Please give it a good readâit answers most common questions.
đ¨IMPORTANT:
- For anything urgent, call me directly at (343) 303-6110
- For non-urgent questions, feel free to message me on Airbnb or text
Quick questionâwhat time are you planning to check in tomorrow?
Looking forward to hosting you,
[Your Name]
3. Attach the House Manual
Use Airbnbâs Quick Reply feature to attach your saved House Manual message.
4. Add a Note for Yourself
Schedule a reminder to send the smart lock code on the check-in day.