Check in with guests around 6PM local time to ensure they’ve settled in and everything is going smoothly.
Shows guests we care about their experience
Gives them a chance to mention issues early
Helps maintain a 5-star guest experience
Prevents negative reviews by being proactive
What You Need
Guest has successfully checked in
No active issues or complaints (see alternate message below if there are issues)
It's around 6PM local time
Steps
✅ If there were no issues reported:
Hi [Guest First Name],
Hope you’ve settled in all right and that you’re having a 5-star stay 😊
If there’s anything you need or if I can help with anything at all, just let me know!
All the best and enjoy your stay,
[Your Name]
⚠️ If the guest had issues upon check-in:
Hi [Guest First Name],
I understand you experienced [XYZ issue] when checking in. We are really sorry about that, and we’re working to resolve it.
Other than that, is there anything else you need or that I can help with?
All the best and enjoy your stay,
[Your Name]
➕ Next Steps / Related Reading