Send a quick check-in message to the guest on their second night to ensure they’re comfortable, and to offer support if needed.
Why This Matters?
A simple message helps maintain a high level of hospitality, builds guest trust, and gives them a chance to bring up any concerns before they leave a review. This check-in can also help catch small issues early.
What You Need
Guest has successfully checked in
No major issues reported by the guest
It is the second evening of their stay (6PM local time)
Steps
Confirm Guest Status
Double-check that the guest has not reported any major concerns since check-in.
Send Message via Airbnb Inbox
Use the following message template:
Hi [Guest First Name],
I hope you had a great day and that you're still enjoying a 5-star stay 😊
Please don’t hesitate to let me know if there’s anything you need or if I can assist you in any way.
All the best and enjoy the rest of your stay!
[Your Name]
3. Adjust if the Guest Has Had Issues
If there were reported problems, use a more personalized message that acknowledges the issue and shows continued care:
Hi [Guest First Name],
I just wanted to check in and see how everything is going after [briefly mention issue, e.g., “the WiFi issue yesterday”].
Please let me know if things are now running smoothly or if there's anything else I can do to help!
All the best and I hope the rest of your stay is amazing.
[Your Name]
➕ Next Steps / Related Reading