Send a friendly reminder message the evening before the guest’s check-out to confirm their departure time and provide clear check-out instructions.
Why This Matters
This message helps ensure a smooth check-out process, prevents last-minute surprises, and reminds guests to complete simple tasks that support our cleaning team and property upkeep.
What You Need
Guest has had a successful stay with no outstanding issues
It's the night before check-out (send around 7PM local time)
Checkout time is clearly listed in the reservation details
Steps
Prepare Message Template
Use the message below and customize fields like name and check-out time:
Hi [Guest First Name],
I hope you’ve had a 5-star stay so far! Just a quick reminder that your check-out time is [Checkout Time] tomorrow.
Late check-out is available for an additional fee to cover cleaner costs—let me know if you’d like that arranged.
May I ask what time you plan to check out tomorrow?
Before leaving, please help us by doing the following:
- 🧽 Put dirty dishes in the dishwasher (to avoid attracting ants)
- 🧺 Place used towels in the hamper or washing machine
- 🔌 Turn off TV, lights, and AC
- 🔒 Lock the backyard door
- 📺 Log out of your Netflix/Prime/etc. accounts and return remotes to their original spot
- 🗑️ Sort garbage, recycling, and organics into the proper bins (refer to the House Manual for bin locations)
To help with waste sorting, please check this image for reference:
[Insert waste sorting image or quick reply link]
Please reply to this message to confirm you’ve received it.
Safe travels and thank you again for staying with us!
[Your Name]
2. Send the Message via Airbnb Inbox
Use Airbnb’s Quick Replies to insert and customize the message. Attach the waste-sorting image if needed.
3. Follow Up (if no response)
If the guest hasn’t replied by the morning of check-out, follow up briefly to ensure they’ve seen the message.
➕ Next Steps / Related Reading