Send a polite and professional message shortly after the guest checks out to thank them, encourage feedback, and wrap up the stay on a positive note.
Why This Matters
Sending a thoughtful message after check-out helps build strong guest relationships, shows professionalism, and invites private feedback before public reviews are submitted. This can protect your reputation and improve future guest experiences.
What You Need
Guest has officially checked out (after 10:15AM local time)
No major unresolved issues from the stay
Airbnb chat remains open
Steps
Use the Template Below
Customize the guest's name and send the following message via Airbnb inbox or your messaging tool:
Hi [Guest First Name],
It was a pleasure hosting you — we hope you had a great time and enjoyed your stay!
Before you leave a review, feel free to share any private feedback or suggestions that could help us improve the space or your experience.
We wish you all the best and safe travels! 😊
[Your Name]
2. Send Message at 10:15AM
Schedule or manually send this message 15 minutes after the official check-out time.
3. Monitor for Feedback
If the guest replies with suggestions or concerns, thank them and log the feedback internally for future improvement.
4. Don’t Ask for a 5-Star Review Directly
Instead, focus on making the guest feel valued and open to sharing feedback. This approach can lead to more positive public reviews naturally.
➕ Next Steps / Related Reading