New Inquiry: Event Trigger: 5 Minutes After Guest Inquiry
Hey {{guest_first_name}}
I'm thrilled that you're considering my place for your upcoming adventure in {{city}}! I can't wait to host you and ensure your experience is nothing short of amazing.
If you ever have any questions or need a helping hand, don't hesitate to reach out. I'm always here for you!
Eagerly awaiting your arrival!
Warmest regards,
{{host_name}}
Payment Issue: Event Trigger: 5 Minutes After Payment fail
Hi {{guest_first_name}},
The system has informed me that this booking cannot be finalized until your payment details have been modified.
If there's anything else I can do to help you confirm your reservation at my home, please let me know.
With warm regards,
{{Host_name}}
New Pre-approval Event Trigger: 5 Minutes After Pending Reservation
Great news - your request to book my lovely home has been approved! To secure your dream getaway, make sure to complete your booking within the next 24 hours.
If you have any questions or need clarification, don't hesitate to reach out. I'm here to help!
Excited to host you!
Check in Instructions: Event Trigger: 1 Days After Reservation
Hey {{guest_first_name}},
I'm committed to making your stay as enjoyable and memorable as possible. Please let me know your expected arrival time as soon as possible. Here is the check in details for your reservation
Check-in: anytime after {{checkin_time}}, unless we've made other arrangements.
Go to {{address}}
Use keypad codes from booking itinerary
WiFi
Network: {{wifi_username}}
Password: {{wifi_password}}
Can't wait to host you!
Check Up Message: Event Trigger: 3 Hours After Guest arrival (check in)
Hello, {{guest_first_name}},
I just wanted to see how things were going.
I trust that you are enjoying your stay here as much as the five stars you deserve:) If there is anything I can do for you, please don't hesitate to ask!
Wishing you the best of luck and hoping you enjoy your stay.
Check Out Instructions: Event Trigger: 12 Hours Before Guest Departure (Check out)
Hey, {{guest_first_name}}
I hope you've been enjoying your stay so far! Just a friendly reminder that check-out time is at {{checkout_time}}, unless we've made other arrangements.
Before you leave, please ensure that you've completed the following:
• Leave any used bedsheets, bath towels, or kitchen towels on the bed or floor
• Make sure the dishwasher is empty and any used soap pods are disposed of properly • Turn off all lights
• Return any furniture, bedding, or bathroom accessories to their original location
• Ensure all electronics and appliances are turned off
• Please close the windows and lock the doors.
Thank you for your cooperation and for taking care of my space during your stay.
Wishing you safe travels ahead!
Best regards,
{{host_name}}
Post Check Out Message: Event Trigger: 5 Hours After Guest Departure (Check out)
Hi, {{guest_first_name}}!
I just wanted to thank you once more for staying with us and let you know I’ll be leaving a 5-star review! As I’m sure you know, reviews are a big part of this platform.
For our team, reviews even mean a little more! We bonus our cleaners and guest communications reps based on our reviews. For this reason, we’d love to know if you did indeed feel your stay was deserving of a 5 star review
If you didn’t feel it was, may we ask you to kindly take a moment and message us here with your feedback so we can review and discuss as a team where we can make any proposed improvements?
We greatly appreciate your time should you choose to give it.
We wish you a safe travels and hope to host you again soon!
Friends and Family Discounts: Event Trigger: 2 Days After Guest Departure (Check out) {{guest_first_name}},
The final word...
You have my sincere offer of a "friends and family" price reduction. Please let me know if you or anyone you know plans to visit {{city}} again, or if they want to book with us. I'll gladly extend a 20% discount on any future bookings with me.
Review Reminder: Event Trigger: 70 Hours After Guest Departure (Check Out)
Hey {{guest_first_name}}!
Last week I gave you a glowing review because you were such a wonderful visitor. Your future bookings should be easier as a result of this.
To ensure I continue to receive bookings and a positive online reputation as a host, guest feedback is crucial. Please take a moment to write a review so that other potential guests can learn from your experience.
Thank you in advance!