This outlines the full checklist and communication protocol for cleaners preparing an Airbnb property for the next guest. It ensures that all cleaning, safety, supply, and damage-reporting tasks are completed consistently.
Why This Matters
A well-executed cleaning process directly impacts the guest experience, reviews, and overall property upkeep. Following this SOP helps prevent missed tasks, ensures property safety, and allows early reporting of any damages or issues.
What You Need
Cleaner must be tagged each morning via the standard message
Access to the property and necessary cleaning supplies
Access to the cleaning group chat or platform for submitting photos/videos
Thermostat control
Working phone/camera to take photos before and after cleaning
Steps
Daily Morning Message to Send to Cleaner
Use the following message to start each cleaning day:
Good Morning “@CLEANER NAME”
A kind reminder to please send photos and a video of any damages per below areas:
Stained bed sheets
Stained towels
Stained carpet
Food left inside the fridge
Broken furniture
Anything else that is broken
Damaged/stained walls
Stained couches
Stained chairs
Report any missing items
Check dishes in the drawers and make sure they are clean
Throw out all food remainders from the previous guest
Clean fridge, freezer, and microwaves in and out
Please ensure the thermostat is set to 23°C (73°F) after cleaning.
Thank you! 😊
General Cleaning Checklist
1. Living Room:
Dust all surfaces, shelves, and decorations
Vacuum and mop floors
Clean windows and sills
Wipe electronics and place remotes properly
Arrange furniture neatly
Empty trash and replace liners
Remove fingerprints from TV
2. Bedrooms:
Change bed linens and make beds neatly
Dust all surfaces (nightstands, lamps, etc.)
Vacuum and mop floors
Clean mirrors and windows
Check under beds for leftover items
Arrange pillows and cushions
Empty trash and replace liners
Remove fingerprints from TV
3. Bathrooms:
Clean and disinfect toilet, shower, and sink
Wipe mirrors and glass surfaces
Replace used towels with clean ones
Refill toiletries (soap, shampoo, TP)
Clean floors thoroughly (no hair left)
Empty trash and replace liners
4. Kitchen:
Clean and disinfect counters, sink, and all appliances
Empty/clean fridge of leftover food
Wipe down cabinets and drawers
Sweep and mop floor
Wash/dry/store leftover dishes
Empty trash and replace liners
5. Dining Area:
Wipe table and chairs
Clean floors
Arrange table settings if applicable
Dust surfaces and decorations
Specific Tasks
1. Check Supplies:
Ensure stock of essentials: toiletries, linens, cleaning products
Replenish any missing or low items
2. Outdoor Areas:
Sweep patios/balconies
Arrange outdoor furniture
Dispose of any trash
3. Laundry:
Wash, dry, and fold linens/towels
Store them properly
4. Safety Checks:
Test smoke detectors and replace batteries if needed
Ensure all locks/windows are secure
Report any maintenance issues
Final Touches
1. Scent:
Use air fresheners or essential oils
2. Presentation:
Arrange welcome note or guidebook neatly
Ensure space is guest-ready and looks welcoming
3. Final Walkthrough:
Double-check all areas
Turn off lights
Set thermostat to 23°C (73°F)