This SOP provides the standardized message to be sent to cleaners each morning before they begin turnover service at an Airbnb property. It ensures consistent quality checks and damage reporting.
Why This Matters
Daily reminders help reinforce cleanliness standards and ensure timely documentation of any damages or missing items. This supports effective guest turnover, improves property maintenance, and protects hosts in the event of claims.
What You Need
Assigned cleaner is tagged and available in the cleaner communication platform (e.g., WhatsApp, Slack, or scheduling software)
Cleaner has access to the property for that day
Cleaner is trained on how to take clear photos and videos for documentation
Thermostat is accessible and adjustable by the cleaner
Steps
🗨️ Message Template to Send Each Morning
Good Morning “@TAG CLEANER”,
A kind reminder to please send photos and a video of any damages in the areas listed below:
Stained bed sheets
Stained towels
Stained carpet
Food left inside the fridge
Broken furniture
Anything else that is broken
Damaged or stained walls
Stained couches
Stained chairs
Report any missing items
Check dishes in the drawers and ensure they are clean
Throw out all food remnants from the previous guest
Clean fridge, freezer, and microwave (inside and out)
🌀 Please ensure the thermostat is set to 23°C (73°F) after your clean.
Thank you!