Security deposits serve as a financial safeguard for hosts, offering protection against potential property damage or missing items.
At the time of booking, after you send a booking confirmation, please make sure to send a payment request for $150.
Guidelines:
Please select "Extra Services" as your option. Input $150 as the amount, and include the following message in the Note section: "A refundable security deposit of $150 will be collected. This deposit will be refunded within 24 hours after checkout, provided there is no damage and you have successfully returned the fob and parking pass.
If the guest chooses to decline the payment request, kindly inform them that the security deposit is clearly stated in the listing under "Things to Know/Additional House Rules" for their reference.
Before sending the check-in instructions, ensure that the guest has completed all stay requirements, including completing the Autohost form, submitting all guests' IDs, and accepting the payment request.
When and how we will refund the security deposit?
After 24 hours from checkout, please refer to the Damage Claims sheet to check if there's a damage card filed against this guest. Our cleaners will report whether the parking pass or fob was successfully returned. If there is no damage and both the fob and parking pass were returned, proceed with processing the refund through Send Money. After refunding, please advise the guest that the money will be credited back to their account within 7-10 business days.
If there is any damage or if the fob or parking pass is missing, kindly notify the guest that the security deposit will not be refunded.