This guide explains how to locate and document Aircover claims on Airbnb, distinguishing between what counts as revenue and what doesn’t.
Why This Matters
Aircover claims can significantly impact financial reporting. It’s important to properly identify which claims count toward revenue (e.g., extra fees) and which do not (e.g., guest-caused damages). Accurate tracking ensures proper accounting and clarity when reviewing monthly income.
What You Need
An Airbnb Host account
Access to the Airbnb Resolutions Center
Knowledge of the current or past month’s incidents
A device capable of taking screenshots
Steps
Navigate to the Resolutions Center
Go to https://www.airbnb.com/resolutionsLocate Relevant Cases
Scroll through the list of resolution cases and identify the applicable claims for the month.💡 Only damage-related claims qualify as Aircover and should not be counted as revenue.
Understand What Counts as Revenue
Some resolution cases may appear under Aircover but do count as revenue, such as:Extra guest fees
Extra cleaning fees
Late checkout
Early check-in
Pet fees
These are considered service-based revenue and should be included in your income report.
Click "Review Details"
Open the claim to view full case information.Click "Show More"
Expand the case timeline for complete visibility of the resolution process and decisions.Screenshot the Case Timeline
Take a clear screenshot of the entire case timeline for your records. Save it to your shared drive or folder for monthly reporting.