This outlines how to create and schedule automated guest messages in Hostaway, which can be sent via email or booking platforms like Airbnb and Vrbo.
Why This Matters
Automated messages help streamline communication, improve guest experience, reduce manual work, and ensure guests receive timely information such as check-in instructions, reminders, and thank-you notes.
What You Need
Access to the Hostaway Dashboard
Message templates (optional: Automated Message Templates)
List of properties to apply messages to
Steps
Log in
Go to Hostaway Dashboard and log in.Access Inbox
Click on "Inbox" in the left-hand navigation menu.
3. Open Automations
In the Inbox page, click the “AUTOMATIONS” tab.
4. Create New Message
Click “Create new” to start a new automation.
5. Name Your Automated Message
Give your message a descriptive name for internal reference (e.g., “Check-in Instructions”).
6. Enter a Subject
This will be the subject line of the email sent to guests and applies to messages on booking platforms as well.
7. Write the Message Content
Create the message body using your own text or copy a template from the Automated Message Templates.
8. Use Dynamic Fields
Click “Fields” to access dynamic tags (e.g., guest name, check-in time). These personalize the message for each guest.
9. Set the Event Trigger
Click “Event Trigger” and choose when the message should be sent (e.g., "1 day before check-in", "After check-out").
10. Select Properties
Choose which properties the automation applies to.
11. Turn Off Manual Trigger Option
Make sure the “Manual Trigger” is OFF unless you want to send this manually.
12. Click “Save” to activate the automated message.
