Send a message to the guest after submitting their review to thank them again, encourage a reciprocal review, and prompt any final feedback (if they haven’t already shared it).
Why This Matters
Encourages guests to leave a 5-star review in return
Maintains a warm, professional relationship even after checkout
Gives guests a final chance to offer private feedback before posting public reviews
What You Need
You have submitted the review for the guest
The guest has not yet left their review
No feedback was received after the "10:15AM Post-Checkout" message
(If feedback was received, skip the reminder part about providing feedback)
Steps
Send This Message After Submitting the Review
Customize and send the message below to the guest through Airbnb or your messaging platform:
Hi [Guest Name],
Just left you a 5-star review! ⭐
Thanks again for staying with us — it was a pleasure to host you 😊
We’d really appreciate it if you could take a moment to leave us a 5-star review as well!
If there’s anything you think we could improve on, feel free to share your feedback too — we're always looking to make the experience better.
Safe travels!
[Your Name]
2. If the Guest Already Gave Feedback
Skip the feedback reminder and just send:
Hi [Guest Name],
Just left you a 5-star review! ⭐
Thanks again for staying with us — we really appreciated the opportunity to host you 😊
Wishing you all the best on your future travels!
[Your Name]
➕ Next Steps / Related Reading