Why It Matters:
Cleanliness directly affects guest satisfaction and reviews.
Higher reviews lead to more bookings and increased revenue.
A clean and well-maintained property prevents complaints, refunds, or penalties from Airbnb.
Professional cleaning ensures guests feel safe, comfortable, and valued.
Consistency builds trust between hosts, cleaners, and guests.
What You Need (Required Supplies & Tools)
Before starting any turnover cleaning, make sure you have:
Cleaning Supplies:
All-purpose cleaner
Disinfectant spray/wipes
Glass cleaner
Bathroom & toilet cleaner
Degreaser (for kitchen)
Floor cleaner (appropriate for wood/tile)
Tools & Equipment:
Vacuum
Mop & bucket
Microfiber cloths
Scrub brushes & sponges
Trash bags
Broom & dustpan
Restocking Items:
Fresh linens & towels
Shampoo, conditioner, body wash
Hand soap
Toilet paper & paper towels
Coffee, tea, sugar
Dish soap & new sponge
Laundry detergent (if required)
1. Pre-Cleaning Steps
Review the Booking Calendar:
Verify check-out and upcoming check-in times.
Check for notes about special requests or issues from the previous guest.
Initial Walkthrough & Assessment:
Check for damages, missing items, or major cleaning needs.
Take photos and report anything unusual to the host immediately.
Gather All Needed Supplies (From the List Above):
Ensure you have everything before starting to avoid delays.
2. Cleaning Procedures
A. Living Room & Common Areas
Remove all trash and items left behind.
Dust all surfaces, shelves, décor, and vents.
Wipe down light switches, door handles, and remotes.
Vacuum or sweep floors; mop if needed.
Neatly arrange furniture and décor.
Ensure all lights and electronics are functioning.
B. Kitchen
Wash and put away dishes (or load dishwasher).
Clean counters, backsplash, and cabinets (exteriors).
Clean fridge shelves if used by guests.
Wipe microwave (inside & outside) and stove surfaces.
Empty trash and replace liner.
Restock essentials: paper towels, dish soap, sponge, coffee/tea.
Sweep and mop floors.
C. Bedrooms
Strip and replace all linens with clean ones.
Dust surfaces, including nightstands and lamps.
Check under the bed for items left behind.
Vacuum or mop floors.
Arrange pillows and comforters neatly.
Ensure closets and drawers are empty and tidy.
D. Bathrooms
Clean and disinfect toilet, sink, shower/tub, and mirrors.
Replace used towels with fresh sets.
Restock toiletries: shampoo, body wash, conditioner, toilet paper, hand soap.
Empty trash and add new liner.
Mop floors.
E. Outdoor Areas (If Applicable)
Sweep balcony/patio.
Wipe outdoor furniture.
Remove trash or cigarette butts.
Ensure amenities (grill tools, pool towels) are clean and organized.
3. Final Steps
Staging & Presentation:
Make the space look photo-ready.
Arrange décor and pillows properly.
Ensure the home smells fresh and clean.
Final Walkthrough:
Check every room for cleanliness and forgotten tasks.
Make sure lights, AC, and appliances are set correctly.
Confirm doors and windows are secure.
Documentation:
Take after-cleaning photos for quality assurance.
Report any damages or missing items with photos.
4. Quality Standards
No visible dirt, stains, or odors.
All surfaces must be disinfected and clean.
Supplies and amenities must be restocked consistently.
Every turnover must look and feel identical for guests.
Professional-level presentation is required.