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Boost Airbnb Income With Upsells

Increase guest satisfaction and maximize revenue by offering optional, high-value upsell services such as early check-in/late checkout, stocked refrigerator, special-occasion amenities, and transportation services.

Updated over 2 months ago

Why It Matters

Early check-in and late checkout (ECI/LCO) generate additional revenue without increasing nightly rates. Automating these offers through EnsoConnect ensures guests receive timely, consistent options while reducing manual work. This improves guest satisfaction, review scores, and operational efficiency.

What You Need

  • To offer early check-in and late checkout effectively, you need:

    1. EnsoConnect activated and connected to Hostaway

    1. Pre-set ECI/LCO pricing in EnsoConnect

    2. Automated upsell flows enabled

    3. Real-time visibility into cleaning and turnover schedules

    4. Coordination with cleaning staff for availability confirmation

    5. Calendar sync via Hostaway

    6. A tracking method for ECI/LCO uptake and performance

Early Check-In & Late Checkout (ECI/LCO)

EARLY CHECK-IN OR LATE CHECK-OUT | {hotel}

1. Automation Setup (One-Time)

  • Create ECI and LCO upsells in EnsoConnect with:

    • Pricing rules

    • Availability conditions

    • Clear guest-facing descriptions

  • Set automation rules to trigger offers based on arrival and departure dates.

2. Automated Offer Timing

EnsoConnect sends offers automatically at the correct moments:

  • 3–5 days before arrival:

    • Early check-in offer sent automatically if eligible

  • Day of arrival (morning):

    • Last-minute early check-in offer triggered (if unit is clean and available)

  • During the stay / day before checkout:

    • Late checkout offer sent automatically

3. Availability & Approval Logic

  • If cleaning schedules allow:

    • EnsoConnect approves and confirms the upsell automatically.

  • If cleaning is impacted:

    • Offer remains paid only or is restricted based on preset rules.

  • If not available:

    • Upsell is automatically hidden from the guest.

4. Confirmation & Operations Sync

Once a guest accepts:

  • EnsoConnect sends instant confirmation to the guest

  • Hostaway calendar is updated

  • Cleaning schedules are adjusted accordingly

  • Operations team is notified (if applicable)

Guest Message Templates (Automated via EnsoConnect)

Complimentary (when applicable)
​“Great news! Your space is ready earlier/later than expected, and we’re happy to offer complimentary early check-in/late checkout.”

Paid
“Want extra flexibility? Early check-in or late checkout is available for $___, subject to availability. You can add this directly through your guest portal.”

Track & Optimize (EnsoConnect + Hostaway)

Actions / Workflow

  • Review EnsoConnect reports for:

    • ECI/LCO acceptance rate

    • Revenue generated

    • Guest feedback trends

  • Identify peak demand times and adjust pricing rules

  • Optimize availability rules based on turnover performance

Malcolm Nguyen - Co-Founder at Vacarya | Hospitality & Real Estate | Brand & Business Growth | LinkedIn
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