Unfair or policy-violating reviews can:

Following a structured, policy-aligned dispute process ensures fair treatment and protects the integrity of your listings.

☐ Access to the Airbnb host account
☐ Confirmation that the review violates Airbnb policy
☐ Clear and relevant evidence (screenshots, messages, listings)
☐ Airbnb case numbers (if applicable)
​

Before initiating a dispute, confirm all of the following:

☐ The policy violation is clearly identifiable
☐ Evidence directly supports the violation
☐ Screenshots are clear and relevant
☐ Language used is factual, calm, and concise
☐ No emotional, defensive, or argumentative wording

Scenario
Guest states:

“The listing had no Wi‑Fi and the host never responded.”

Why This Is Disputable

Evidence to Attach

Sample Template:

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to contain demonstrably false information, which violates Airbnb’s Review Policy.

The guest states:

“The listing had no Wi-Fi and the host never responded.”

This statement is inaccurate. The listing clearly includes high-speed Wi-Fi as an amenity, and the message thread shows that the host responded promptly to the guest throughout the stay.

I’ve attached supporting evidence, including:

Given that this review contains verifiably false claims, I respectfully request that Airbnb review this content for removal in accordance with the Review Policy.

Thank you for your time and consideration.

Scenario

“There was construction noise and the street was loud.”

Why This Is Disputable

Evidence to Attach

Sample Template:

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to violate Airbnb’s Review Policy regarding factors outside the host’s control.

The guest states:

“There was construction noise and the street was loud.”

The referenced construction activity and street noise are external factors that are outside the host’s control. The listing accurately notes that the property is located in an urban area, and no inaccuracies exist in the listing description.

I’ve attached supporting documentation, including the listing description and relevant context, which demonstrate that this feedback relates to external conditions rather than the quality or accuracy of the listing or host performance.

In line with Airbnb’s Review Policy, I respectfully request that this review be evaluated for removal.

Thank you for your time and consideration.

Scenario
Guest violates no‑party policy, stay is ended early, then leaves a 1‑star review.

Why This Is Disputable

Evidence to Attach

Sample Template:

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to be retaliatory and violates Airbnb’s Review Policy.

The guest states:

“[Insert guest’s 1-star review quote]”

This review was left after the guest violated the no-party policy, and the stay was ended early in accordance with house rules. The review does not contain factual feedback about the stay but appears retaliatory following enforcement of the property rules.

Evidence supporting this includes:

In line with Airbnb’s policy prohibiting retaliatory reviews, I respectfully request that this review be reviewed and removed.

Thank you for your time and consideration.

Scenario
Guest messages:

“Refund me or I’ll leave a bad review.”

Why This Is Disputable

Evidence to Attach

Sample Template:

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to violate Airbnb’s Review Policy regarding review extortion.

Prior to leaving the review, the guest sent the following message:

“Refund me or I’ll leave a bad review.”

The guest later posted a negative review after the refund was declined. This indicates that the review was used as leverage to obtain compensation, which is prohibited under Airbnb’s review policy.

I’ve attached supporting evidence, including screenshots of the guest’s message and the Resolution Center record, which demonstrate that the review was contingent on a refund request.

In line with Airbnb’s policy on incentivized or extortionary reviews, I respectfully request that this review be reviewed and removed.

Thank you for your time and consideration.

Scenario

“The host is lazy and stupid.”

Why This Is Disputable

Evidence to Attach

Sample Template:

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to violate Airbnb’s Review Policy regarding abusive language and personal attacks.

The guest states:

“The host is lazy and stupid.”

This review contains personal insults unrelated to the guest’s stay experience and does not provide any factual feedback about the property or services. Airbnb’s Review Policy prohibits harassment, hate speech, and personal attacks in reviews.

I’ve attached supporting evidence, including a screenshot of the review highlighting the abusive language.

In line with Airbnb policy, I respectfully request that this review be evaluated for removal.

Thank you for your time and consideration.

Kind regards,

Scenario

“Airbnb forced me to pay extra fees.”

Why This Is Disputable

Evidence to Attach

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to violate Airbnb’s Review Policy regarding irrelevant content.

The guest states:

“Airbnb forced me to pay extra fees.”

This review references Airbnb’s platform decisions and policies rather than the guest’s experience during their stay. Reviews must focus on the actual stay, not on Airbnb investigations, claims, or fee decisions.

I’ve attached a screenshot of the review for reference.

In line with Airbnb’s policy, I respectfully request that this review be reviewed and removed.

Thank you for your time and consideration.

Kind regards,

Scenario
Guest cancels before check‑in but leaves a review.

Why This Is Disputable

Evidence to Attach

Hello Airbnb Support Team,

I’m requesting a review of the feedback left by a guest for reservation [Reservation Code], as it appears to violate Airbnb’s Review Policy regarding reviews for stays that did not occur.

The guest left the following review:

“[Insert guest review quote]”

This review is invalid because the guest canceled prior to check-in and did not stay at the property. Airbnb’s policy requires reviews to be based on actual stays.

I’ve attached supporting evidence, including the cancellation record showing that the guest did not check in.

In line with Airbnb’s policy, I respectfully request that this review be removed.

Thank you for your time and consideration.

Kind regards,

Do not dispute reviews that are:

If a review is frustrating but policy-compliant, it should not be disputed.

Contact the guest to address their concerns and mediate a resolution, with the goal of de-escalating their frustration and encouraging the removal of the negative review.

Dispute Reason:
False information / Retaliatory review / Outside host’s control / Harassment

Message to Airbnb Support:

Hello Airbnb Support Team,

I’m requesting a review of the guest feedback for reservation [Reservation Code], as it appears to violate Airbnb’s Review Policy.

The review includes [state violation]. Specifically, the guest states:

“[Exact quote from review]”

This statement is inaccurate because [clear factual explanation]. I’ve attached supporting evidence including [list evidence], which demonstrates the review does not accurately reflect the stay or complies with Airbnb policy.

I respectfully request Airbnb review this content for possible removal.

Thank you for your time and consideration.

Kind regards,

Possible categories:

Desktop:

Airbnb App:

If no response within 24–48 hours:

⚠️ Note: Airbnb allows up to two appeals only.