⚠️ Important
All access described in this guide applies only to your own merchant account in Adyen. Partners never have access to ValPay internal systems or other merchants. Your customers should never be given Adyen access.
How Partner Access Works
As part of onboarding, the ValPay Integrations team will collect a list of Partner Administrators from your organization.
Partner Administrators
Partner Administrators:
Have access to all approved partner-facing permissions in Adyen
Can create and manage users within their own organization
Can assign permissions based on each user’s role
Can only assign permissions that they themselves have
Partner Administrators are responsible for ensuring access is limited to what each user needs.
Permissions Granted to Partner Administrators
Partner Administrators are granted the following core permission:
Account
Merchant user management
Create and edit users, and assign any roles and account access that the administrator themselves has.
Roles Partner Administrators Can Assign
Below are the only roles available for Partner Administrators to assign to their team members.
Developer
Best for: Engineering and integration teams
Includes permission to:
Manage API credentials
Manage test cards
Act as a Merchant Technical Integrator
Finance
Best for: Finance and accounting teams
Includes permission to:
View reconciliation status for the merchant account
Access reconciliation-related reports, including:
Forecast reports
External settlement reports
External settlement reports with additional detail
General
Best for: Most operational users
Includes permission to:
Merchant standard – allows login to the Adyen Customer Area
(Enabled by default for all users. If disabled, the user cannot log in.)
Download reports
Generate reports
Subscribe to Adyen system messages
Online Payments
Best for: Teams managing online checkout and payment links
Includes permission to:
Configure Hosted Checkout and Pay by Link settings
Create payment links using the Customer Area or Pay by Link app
POS (In-Person Payments)
Best for: Teams managing terminals and in-store payments
Includes permission to:
Merchant POS standard role
Merchant POS Terminal Management Admin – full terminal management, including:
Terminal customization at merchant and company levels
Assigning and boarding terminals
Merchant POS Terminal Management – customize terminals at the merchant level
Merchant POS Terminal Support – view terminals and stores and move terminals between stores or merchant accounts
Merchant POS Terminal View – view terminals and store information only
Transactions
Best for: Support, operations, and finance teams
Includes permission to:
View payments and offers
Access payment search pages
Important Reminder: ValPay Portal Access
Many day-to-day tasks do not require Adyen access.
Through the ValPay Portal, partners can:
View payments
Complete refunds
View statements
View deposits
Because of this, not all team members need access to the Adyen Customer Area. Partner Administrators should only grant Adyen access where it is operationally required.
ℹ️ For more details, refer to the ValPay Portal articles in the Partner Knowledge Base.
Access Governance
Partner Administrators can only assign roles they already have
Some permissions may require additional approval depending on configuration
ValPay may review or restrict access to meet compliance requirements
Need Changes?
To update your Partner Administrator list or request permission changes, contact your ValPay Integrations representative.