✅ What the AMS1 Supports
💳 Payment types
Chip (EMV)
Contactless (NFC / tap)
Swipe (magstripe)
🔌 Connectivity options
Ethernet
Wi-Fi
Cellular (where enabled)
Bluetooth
🧩 Platform details
Android-based terminal (Android 10)
No built-in receipt printer
🛠️ Basic Troubleshooting (AMS1)
1) Terminal won’t turn on
Confirm the terminal is connected using the provided USB-C charging cable and region-specific power plug.
Try a different wall outlet.
Disconnect power for 30 seconds, then reconnect.
2) Screen is frozen, stuck, or unresponsive
Perform a full power restart:
Unplug power
Wait 30 seconds
Plug back in
Wait up to 3–5 minutes for boot
If the terminal was updating, allow extra time before restarting.
3) Terminal can’t connect / boarding fails
Check the connection method in use:
Wi-Fi: confirm Wi-Fi is enabled and connected to the correct network
Ethernet: reseat the cable and try another port (if available)
Cellular: move the terminal to an area with better signal or confirm cellular is enabled for your deployment
4) Payments failing intermittently
Confirm the terminal has stable internet access (Wi-Fi/Ethernet/cellular).
Restart the terminal and retry.
If the issue affects multiple terminals at the same location, check the local network.
📌 When to Escalate
Contact support if:
The terminal remains unusable after a power restart
The device repeatedly freezes or reboots
Multiple terminals show the same issue on the same network
Include:
Terminal model: AMS1
Serial number
Connection type (Wi-Fi / Ethernet / cellular)
What troubleshooting steps were already attempted