Merchants have the option to change how processing fees (discounts) are collected:
Daily Discounting – Fees are deducted daily from your settlements.
Monthly Discounting – Fees are deducted once per month.
If you would like to change your current discount method, Valpay can assist with this request.
How to Request a Discount Method Change
To submit a request, please contact Valpay Support and include:
Merchant Legal Name
DBA (if applicable)
Store Name(s)
Account Holder ID (if available)
Requested change (Daily → Monthly or Monthly → Daily)
This request will be completed by Valpay Level 2 Support.
When Will the Change Take Effect?
For statement clarity and reporting consistency:
Changes take effect on the first day of the following month.
Mid-month changes are not applied.
This ensures statements and reporting remain clean and easy to reconcile.
Important Notes
The change applies at the account/store level as configured by Valpay.
You will continue under your current discount method until the new month begins.
Once updated, the new discount method will reflect on future settlements and statements.
If you are unsure which discount method you are currently on, please contact Support and we will be happy to confirm.